Total revenue, in 6 months. A UK furniture brand's email & SMS channel was in decline — down 14% month-on-month. We rebuilt the entire Klaviyo account from scratch, and reversed the slide into compounding growth.
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10 verified reviews from ecommerce brands across home goods, supplements, fashion, surf, wellness and more.
Every piece we sell is custom-made to order, so our customers actually want to hear from us — we just weren't showing up for them. Hammad asked questions about our customers that most agencies never bother asking. Two months in, our post-purchase flow is genuinely one of the best things we've done for the brand. The welcome series finally sounds like us. And Shahroz kept everything on schedule without me having to chase anyone once.
Surf brands are seasonal — you have windows and if you miss them, you miss them. HS Media built flows that actually sync with how our customers shop. Our repeat purchase numbers went up pretty quickly after launch, and a lot of that came from customers we'd basically written off. Hammad is sharp, Shahroz is always on top of it. Easy team to work with.
I was nervous handing our emails over to an agency — our brand voice is very specific and I'd seen other brands lose that completely when they outsourced. That's genuinely not what happened here. The copy HS Media wrote sounded like us. Actually like us. Open rates went up, revenue from email started contributing something meaningful, and I wasn't spending every weekend writing campaigns myself anymore.
We've been in business a long time. Email marketing was honestly not something we'd ever taken seriously. HS Media came in, cleaned everything up, set up proper flows and the results showed up fast. Open rates are way up, we're actually converting subscribers now. Wish we'd done this sooner. Hammad and Shahroz are good people to work with.
Selling baby products is a completely different game. The customer is a new parent — stressed, researching, and they don't respond well to pushy sales emails. What HS Media did differently was actually understand who we're talking to. The welcome sequence educates first, builds trust second, and sells third. Our email revenue went up over 3× in the first quarter. Everything came in on time, revisions were fast, and the quality was consistently high.
For a long time I thought email just wasn't the right channel for a lighting brand. I was wrong. HS Media built campaigns that actually showed off our products well and still got people clicking. The abandoned cart flow they set up alone started recovering sales we were just losing before. Everything was delivered on time and Shahroz was always quick to respond. Really solid agency.
We're a doctor-formulated supplement brand, so our emails can't just be discount codes and hype. Most agencies didn't get that at all. Hammad got it on the first call — lead with education and credibility before we ever sell. In the first 90 days our email-attributed revenue went up by over 180%. Shahroz ran everything on time and I never felt deprioritised. Would highly recommend to any health brand.
Medical and wellness brands need to be really careful with how they communicate — wrong tone and you lose the customer's trust immediately. HS Media understood that straight away without us having to explain it five times. The flows they built were empathetic, clear and actually converted well. Our retention numbers improved noticeably in month one. Very professional team.
The supplement market is really crowded — customers need to see you multiple times before they buy. Our email flows just weren't doing that job properly. HS Media rebuilt basically everything: reorder sequences, a loyalty flow, an educational series. They added SMS into the mix too and that worked really well. Repeat purchase rate went up noticeably within the first two months. Deadlines always hit, genuinely impressive work.
Selling mattresses online isn't like selling a t-shirt — people compare options for weeks or months. HS Media built a proper nurture sequence that doesn't try to sell too early, an abandonment flow that addressed the real reasons people don't buy, and a post-delivery series that's been brilliant for reviews and referrals. Email revenue more than doubled in the first three months. That's a real number.
Cart, browse and post-purchase sequences engineered to recover and grow revenue at every stage of the journey.
A reliable send cadence that kept the brand front-of-mind and converted, without burning the list.
Lists and flows split by behaviour and purchase history, so the right message reached the right buyer.
Structured incentives and bundles that lifted average order value and repeat purchases.
Don't leave money on the table with a half-built email strategy. Pick a time in the calendar and we'll put a concrete plan in place — the call is free.
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