We turn your email list into your most profitable channel.

Surf brands are seasonal — you have windows and if you miss them, you miss them. HS Media built flows that actually sync with how our customers shop. Our repeat purchase numbers went up pretty quickly after launch, and a lot of that came from customers we'd basically written off. Hammad is sharp, Shahroz is always on top of it. Easy team to work with.

I was nervous handing our emails over to an agency — our brand voice is very specific and I'd seen other brands lose that completely when they outsourced. That's genuinely not what happened here. The copy HS Media wrote sounded like us. Actually like us. Open rates went up, revenue from email started contributing something meaningful, and I wasn't spending every weekend writing campaigns myself anymore.

Selling baby products is a completely different game. The customer is a new parent — stressed, researching, and they don't respond well to pushy sales emails. What HS Media did differently was actually understand who we're talking to. The welcome sequence educates first, builds trust second, and sells third. Our email revenue went up over 3× in the first quarter. Everything came in on time, revisions were fast, and the quality was consistently high.

For a long time I thought email just wasn't the right channel for a lighting brand. I was wrong. HS Media built campaigns that actually showed off our products well and still got people clicking. The abandoned cart flow they set up alone started recovering sales we were just losing before. Everything was delivered on time and Shahroz was always quick to respond. Really solid agency.

Medical and wellness brands need to be really careful with how they communicate — wrong tone and you lose the customer's trust immediately. HS Media understood that straight away without us having to explain it five times. The flows they built were empathetic, clear and actually converted well. Our retention numbers improved noticeably in month one. Very professional team.

The supplement market is really crowded — customers need to see you multiple times before they buy. Our email flows just weren't doing that job properly. HS Media rebuilt basically everything: reorder sequences, a loyalty flow, an educational series. They added SMS into the mix too and that worked really well. Repeat purchase rate went up noticeably within the first two months. Deadlines always hit, genuinely impressive work.